I can't find the
product I'm looking for - how do I search on this site?
There are two different ways of searching for a product:
1. Click on the list of product categories from the right-hand menu on the home page. You can browse
all our products by book, online learning course or CD. You can click on the one you are interested in
to explore everything within that category.
2. Use the Search box on the home page: use the box on the right-hand side of the header
to
type in the Title of any product, the ISBN/EAN, subject area, author or publisher. You will get a list
of titles that match the details entered. The left hand menu will then allow you to refine your results
by subject, user level, publisher or author.
What does 'Add to Basket' mean?
'Add to Basket' is a way of making a note of products you might want to buy later.
It's just like putting items in your shopping basket at a supermarket.
Adding an item to your basket does not commit you to buying it - it simply allows
you to collect together all the products you're interested in so you can review them before
deciding to buy. You can access your basket at any time by clicking on the
'Basket' button on the menu at the top. You can add items to
your basket or remove them as often as you like.
Your basket will clear after you make a purchase or at the end of your session on the site.
What does 'Go to Checkout' mean?
Checkout is just like the checkout tills in a supermarket (except money is not
debited from your account until we despatch your order). When you are happy with
what is in your shopping basket and wish to make a purchase you simply proceed
to checkout. You will be taken through the various stages of the process, including
reviewing your personal details (such as delivery address), payment details and
the products you wish to purchase.
Your order is only complete when you click the 'Complete Purchase' button at the bottom of
the end page. If you decide not to go ahead with your purchase, you can simply return to the
homepage or exit the site at any time before confirming the purchase, and your order will not
be processed. We will confirm receipt of your order as quickly as possible by e-mail. We
will e-mail you again when we despatch your order.
How do I buy from this site?
When you see a product you want to buy, click on 'Add to Basket'. This places the item
in an electronic shopping basket. You then have the option to continue shopping or 'Go to checkout'.
When you've finished shopping click on the 'Basket' button at the top of the screen to return to the
shopping basket, check your basket contents and if all is correct select 'Go to Checkout'.
If you are a new customer you will be asked to register your details with Coburg Banks IT.
If you are a returning customer you will be asked to log in by filling in your e-mail
address and password.
Next, confirm your invoice address and delivery address and click 'Submit'. Enter your
credit card details on the 'Credit Card Payment' page and click 'Complete Purchase'. Your order
will now be processed. Payment will not be taken from your card until we despatch your product(s).
What methods of payment do you accept?
Coburg Banks IT accepts the following major credit and debit cards: MasterCard,
Visa, Switch, Delta and Solo. If you do not wish to input your card details on the website,
you can choose to 'Skip Payment' and we will be happy to contact you for the details. We can also
accept a cheque but this will involve a delay in the despatch of your order.
What is a pre-order product?
Coburg Banks IT will display forthcoming products that customers can pre-order in advance
of their publication date. This allows you to receive a new product as soon as it becomes available.
If I pre-order an item when will it be sent?
We will try to send your pre-ordered item to you on the first day it comes
into stock at our warehouse (usually the date of the product release to the market).
If I pre-order an item am I guaranteed to get it?
Our buying department generally orders enough of a product to ensure that all our
pre-orders are fulfilled.
From time to time the publisher of some products may not provide us with the
full allocation of products that we anticipated. If this happens to a product ordered
online we will process the orders in the order that they were received i.e. on a first come,
first served basis. We will contact customers whose orders we cannot despatch as soon as we
become aware of the situation.
On other occasions the publication date may be postponed, or - in extreme cases -
cancelled by the publisher. In such circumstances we update the website as soon as we
have the information. Hence the next time you log in to "My Account" to check
your order status, you will be notified of the situation.
How do I know whether you have a product in stock?
Every product on Coburg Banks IT website has an availability indicator to let you know if the
book is immediately available, limited stock, forthcoming title etc. Please check our
Title Availability Guide.
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Microsoft Office 2010